Infrastructure Technical Specialist-[C13-VP] 253203

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Infrastructure Technical Specialist-[C13-VP] 253203-17062447

Job Function and Scope

  • Team leader of China System Operations-Wintel team.
  • Managing End User Service as user interface for country CTI problem management. Coordinating all CTI platforms and ensuring timely and adequate support delivered to end-user and fulfilling SLA.
  • Wintel system operations.
  • Service including infrastructure platform and business application operations.
  • Project delivery.
  • Scope covering whole China.

Duties & Responsibilities

(a) Planning

  • Wintel/End User Service resource planning.
  • System capacity planning.

(b) Coordinating/Liaison

  • Liaison to Citigroup regional operations team.
  • Coworks with CTI China platforms.
  • Interface to end user on problem management.
  • Update on business SLA execution.
  • Coordinating application development team.

(c) Execution

  • BAU operations including, process/procedure update, compliance (e.g. RCSA).
  • Wintel/Unix system change management.
  • Attend regional conference call and work with regional team to rollout global and regional initiatives. Ensure all China Wintel/Unix devices are compliance to Citigroup standard.
  • MER operations and access control.
  • VTM handling.
  • COB execution.
  • SLA performance review and reporting.
  • End User Service operations. Problem management, reporting and escalation. Knowledge base buildup. Evaluating End User Service service level, engineer performance.
  • Assets management

(d) Progress Reporting

  • Regular KPI reporting.
  • Weekly and monthly Wintel operations report.
  • Escalating critical pending issue including unsolved service failure.

  • Sound university degree on technology or engineering, M.Sc.
  • Intensive understanding and experienced in ITIL.
  • 5-8Y+ famous MNC IT Manager experience, key player & doer.
  • Experience in audit, compliance, ISO certification
  • Solid knowledge and experience on IT system, both h/w & s/w. Wintel knowledge is a must. Datacenter OPS experience is a plus.
  • Skill set on resource management both internally and external vendor team.
  • Good command of English in both oral and written
  • Mature, responsible, hardworking, self motivated, self-discipline and teamwork
  • Adept communication skill, firm and persistent personality, faster learner and ability of working under pressure

10 February 2018
Location: China Shanghai Shanghai
Work type:
Full time
Banking and Financial Services
PLEASE! No enquiries from Recruitment Agencies or Headhunters.

Only direct applications will be considered.

This career opportunity is no longer open.
Please search for current vacancies here.

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